Winrm Privacy Policy — How We Protect Your Information
This Privacy Policy explains how winrm collects, uses, stores, and protects the personal information of Malaysian users. Please read it carefully to understand your rights and our responsibilities.
Effective date: 1 January 2026
What Information Does winrm Collect?
During registration, winrm collects your full name, phone number, email address, date of birth, and Malaysian ID number for identity verification purposes. This information is required to ensure your account is legitimate and secure.
To process MYR deposits and withdrawals, we collect the bank account details you register with us. Your bank account number is stored in encrypted format and used solely for processing your transactions.
Winrm automatically collects technical information such as device type, operating system, browser type, IP address, and screen resolution. This data is used to optimise the user experience, particularly for mobile users in Malaysia.
We log in-platform activity such as games played, bets placed, active session times, and transaction history. This data helps us improve our services, detect suspicious activity, and deliver a better experience for every user.
How Is Your Information Used?
Winrm uses collected information solely for legitimate purposes directly related to providing you with our platform services. The key purposes for which your data is used are as follows:
- Processing account registration and verifying user identity in accordance with compliance requirements.
- Enabling MYR deposits and withdrawals to run smoothly and securely.
- Detecting and preventing fraud, money laundering, and activities that violate our terms of use.
- Providing effective customer support and responding to enquiries accurately.
- Sending you important notifications related to your account, transactions, and relevant promotions.
- Analysing usage patterns for the purpose of continuous platform improvement.
- Complying with legal obligations and regulations in force in Malaysia.
Winrm will not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent.
How Does winrm Use Cookies and Tracking?
Cookies are small text files stored on your device when you browse the winrm platform. We use several types of cookies to keep the platform running properly and to ensure a smooth experience:
Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
Helping us understand how users interact with the platform in order to improve our services.
Saving your preferences such as language, region, and display settings so you don't have to reconfigure them each time.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality.
How Secure Is Your Data at winrm?
All data transmitted between your device and winrm's servers is encrypted using industry-standard SSL protocols, ensuring sensitive information cannot be intercepted in transit.
Personal information is stored in a protected database with strict access controls. Only authorised personnel are permitted to access user data for legitimate operational purposes.
Active account data is retained for as long as your account remains active. Following account closure, data will be kept for the period stipulated by Malaysian legal requirements before being securely deleted.
User Rights & Information Sharing Policy
Right of Access and Correction
You have the right to access the personal information we hold about you and to request corrections if any details are inaccurate. Submit your request via our support email and we will process it within a reasonable timeframe.
Right to Data Deletion
You may request the deletion of your personal data, subject to legal obligations that require us to retain certain records. Deletion requests will be processed after your account is closed and any outstanding transactions are settled.
Third-Party Sharing
Winrm does not share your personal information with third parties for commercial purposes. However, we may share necessary information with payment service providers that help process your MYR transactions, as well as with Malaysian authorities where required by law. All such third parties are bound by strict confidentiality obligations.
Privacy Policy Amendments
Winrm reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated via in-platform notifications or email. Your continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Have a Question About Your Data Privacy at winrm?
For any questions about this Privacy Policy, your rights, or how we handle your personal data, please reach out to our support team.
Email: [email protected] | Support: 24 hours a day, 7 days a week